HWY HELP CENTRE
How can we help?
Choose a topic below, or call us if you would rather talk to a real person.
Internet not working?
Check for a known outage or work through a few quick checks before you call. Our step-by-step guides can help get you back online.
My account & invoices
Log in, pay an invoice, update card details or reset your Client Portal password.
Account help → 02Email setup
Highway mail settings, webmail and help adding your account to a device.
Email help → 03Modem & Wi-Fi setup
Connect your modem, identify your nbn connection and find the right guide.
Modem help → 04Remote support
For computer, email or device problems when you can still get online.
Start remote support → 05Troubleshooting
Work through common internet, email and Wi-Fi problems, with useful hints and tips.
Find the problem → 06Moving home
Talk to us before you move so we can check the new address and plan the changeover.
Moving help → 07Highway webmail
Read and send your Highway email securely from a web browser.
Open webmail ↗ 08Contact Highway
Call or email us. You do not have to work out which department you need.
Contact us →No matching topic found. Try another word, or contact Highway.
PREFER TO TALK?
Call Highway. We’ll help you work it out.
Tell us what’s happening and you’ll speak to a real person who can help with the next step.