Check your address with nbn
The button below opens the official nbn network-status website in a new tab. Enter your address there to check whether nbn has reported an interruption in your area.
Open the nbn outage checker ↗You are leaving the Highway website.
The outage checker is operated by nbn. Keep this Highway page open so you can return here when you have checked your address.
No outage showing?
- Check that your modem and nbn equipment have power and that their cables are firmly connected.
- Turn off both the modem and the nbn connection box at the power point. Leave them off for about ten minutes, then turn both devices back on and allow them time to reconnect.
- Is the problem happening on one device or all of them? Check another computer if you have one. Otherwise, connect your phone to your home Wi-Fi and see whether the internet works on the phone.
- Check the lights on your nbn connection box and note which ones are on, off, flashing or red.
- If you are still offline, call Highway. Please do not factory-reset the modem unless we ask you to.