Services & Pricing @ HWY

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NBN & VOIP | ADSL/Landline Phone Bundle | 4G Mobile Broadband | Dial-up | Domain hosting
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NBN Fibre & Fixed Wireless (Monthly contract)

12Mbps / 1Mbps Fixed Wireless & Fibre	25Mbps / 5Mbps Fixed Wireless & Fibre	50Mbps / 20Mbps Fixed Wireless & Fibre	100Mbps / 40Mbps Fibre Only
50Gb @ $52.80	50Gb @ $68.20	50Gb @ $77.00	50Gb @ $85.80
100Gb @ $64.90	100Gb @ $74.80	100Gb @ $85.80	100Gb @ $94.60
600Gb @ $74.80	600Gb @ $85.80	600Gb @ $95.70	600Gb @ $103.40
1000Gb @ $82.50	1000Gb @ $91.30	1000Gb @ $99.00	1000Gb @ $110.00
New connections (standard installation)		Free
Change plan speed or data allowance		$33
Termination Fee		No termination fees apply however 30 days notice is required
Only downloads count towards your monthly included data . Connection is shaped (slowed down) to 128/128Kbps once the monthly quota is reached. No excess charges apply.		Critical Information Summary
NBN HARDWARE All new NBN installations have to use our NBN-certified routers. Routers are preconfigured by Hwy and tested before being sent to you. Sorry, at this stage BYO modem is not an option.
NETCOMM NF4V VDSL2 MODEM ROUTER for FTTN/FTTP Fibre NBN 4 Ethernet ports, WAN port, WIFI, Inbuilt Analogue telephone adapter			$154 delivery included

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VoIP Digital Phone Service (Voice over IP) (Monthly contract)

VoIP is a service that allows you make and receive phone calls over your internet connection. Please note your quality of phone calls may be affected if you conduct high bandwidth usage on lower speed plans/services.

PLAN	INCLUDED	COST/mth
Super Saver	Unlimited Local & National Calls Calls to Aust mobiles 20cts/min	$15.00
Mobile Saver	Unlimited Local & National Calls 400mins free to Aust mobiles then 20cts/min thereafter	$25.00
Extreme Saver	Unlimited Local & National Calls Unlimited Calls to Aust mobiles	$35.00
Plans do not include calls to 13/1300 numbers (50cts each), calls to Premium Rate numbers (19+) or oveseas calls		Critical Information Summary
ADDITIONAL SERVICES
Transfer your old landline phone number over to VOIP		$12 once off
VoIP HARDWARE You can continue to use your existing analogue telephone handsets on NBN. Please contact us to discuss other hardware options, eg. cordless phones, multiple handsets, UPS requirements etc. For Business/ Home office networks and/or multiple phone numbers – please contact us to discuss the best solution for your needs.
UPS (Uninterruptible Power Supply) For use in short term power outages so NBN and VOIP will still work. Also works as a surge protector.		from $110 depending on size of unit

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ADSL2+ (6mth contract)

PLAN	DATA INCLUDED	COST/mth
HWY-DSL25	25Gb	$60.50
HWY-DSL50	50Gb	$70.40
HWY-DSL100	100Gb	$72.60
HWY-DSL250	250Gb	$78.10
HWY-DSL500	500Gb	$82.50
*Both uploads and downloads count towards your monthly included data .* Connection is shaped (slowed down) to 128/128Kbps once the monthly quota is reached. No excess charges apply.		Critical Information Summary

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ADSL INTERNET/PHONE BUNDLE (24mth contract)

250Gb ADSL2 + UNLIMITED LOCAL/NATIONAL CALLS	$99/mth
500Gb ADSL2 + UNLIMITED LOCAL/NATIONAL CALLS	$115/mth
Line rental	included
Calls to Local numbers	included
Calls to National (STD) numbers	included
Calls to Australian Mobile numbers	30cts/min - capped at $3
Calls to 13/1300/1345 numbers	45cts/call
Call Forwarding to Australian Mobiles	30cts/min - capped at $3
Calls to International numbers: Canada, Chile, China, Denmark, Greece, Hong Kong, Italy, Netherlands, NZ, Norway, Singapore, Spain, Sweden, Switzerland, Taiwan, UK, USA. Contact us for other countries.	10cts/min
*All timed calls are billed on a per-minute basis. No flagfall charges apply.*	Critical Information Summary
ADDITIONAL SERVICES
MessageBank: A personal answering service for your phone	$3.30
Call Number Display: Identify caller's number before answering	$6.60
FaxStream Duet: Get a separate number for your fax without installing a second line	$6.60
Static/ Fixed IP for ADSL	$5.50
Purchase extra ADSL data (to lift shaping/ Bundled plans only)	$2.20/Gb
Additional email accounts	$5.50
Email aliases Emails sent to your alias address simply redirect to your existing Hwy mailbox. There is no limit to the number of characters in an alias.	Free
CONNECTION FEES (once off)
ADSL Activation - 6mth contract	$99
ADSL Activation - 24mth contract (Bundles)	Free
Transfer from different ISP or change to Bundled plan	$44
Line speed modification	$33
New phone line activation	$65
New phone line activation with tech visit	$125
New phone line installation (charges for custom cabling will be passed on at cost from Telstra)	$299
ADSL HARDWARE
TP-Link ADSL2+ WirelessN 300Mb modem/router Allows access to ADSL via WIFI - ideal for laptops, iPhones, tablets etc; so you can connect anywhere in the house without the need for cables. Can also connect up to 4 computers via ethernet (hardwired). Inbuilt firewall.	$69
ADSL Line Splitter/Filter For every phone/fax connected to the same line as your ADSL modem, you will need a line filter. One line filter is included with each modem; so if you have 2 phones around the house, you will need to purchase 1 additional line filter. If you have cordless phones (multiple handsets to one base station and one phone line socket), you do not need any additional filters.	$10ea
MISCELLANEOUS Fees below are as-is from our carrier with no mark-up.
ADSL Early Termination Fee If service is cancelled, disconnected or transferred for any reason before end of contract period	6mth - $88.00 24mth - $170.50 (Bundles)
Telstra Incorrect Callout Fee - where Telstra technician attends premises and finds no fault on the Telstra network (ie. fault lies in your internal wiring, cabling or equipment) details	$220
Telstra Incorrect Fault Fee - where you contact Telstra Fault Desk directly instead of contacting Highway. Always contact Highway for faults on any services you hold with us - ph: 6372 3645	$125
Order Withdrawal Charge - where the order is not yet provisioned but has sufficiently progressed such that we incur charges from our suppliers for its withdrawal.	$99
If you are connecting a new line, please note that we are unable to confirm ADSL eligibility until your new phone service is connected. In the event that your chosen broadband service is not available, we will contact you to discuss your options. Any costs such as phone line connection fees, line rental and usage charges will still apply for the duration of the newly connected phone service.
SERVICE INFORMATION
Terms & Conditions The following information relates to the provision of Hwy ADSL and Phone/Internet Bundle: • Hwy ADSL and Phone/Internet Bundle are available for services connecting to any enabled Telstra exchange. • The Bundle includes two services, a Phone PSTN service and a Broadband ADSL service. Each service must be active for the monthly fee to apply. • All ADSL plans are a Residential grade DSL service and do not come with a service level guarantee. We will use our best endeavours to provide timely restoration of service, however no guarantee is provided. • Services are provided on an Acceptable Use basis. Combinations of factors are used to determine excessive use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. • Unreasonable use of the service is considered to be; i) using a device that re routes calls to/from the voice service to another voice network; ii) using the service in bridging of conference calls; iii) using the voice service for any other purpose than primary function of person-to-person voice communication • Data usage is counted for downloaded and uploaded data. • Speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, copper wire quality & length from exchange, exchange type, customer premises interference, traffic and equipment.

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WIRELESS MOBILE BROADBAND (12mth contract)

MOBILE BROADBAND PLANS	COST
4GMBB 500Mb	$24.20
4GMBB 1Gb	$26.40
4GMBB 2Gb	$31.90
4GMBB 3Gb	$37.40
4GMBB 4Gb	$39.60
4GMBB 6Gb	$44.00
4GMBB 8Gb	$48.40
4GMBB 12Gb	$82.50
Data is calculated per calendar month. Excess Mbs @5.5cts/Mb All plans allow up to 1GB excess usage charges within any one billing cycle. Once 1GB of excess usage has been detected, the service will automatically be suspended for the remainder of that billing cycle. The service will be resumed on the first day of the subsequent billing cycle. For example: A service on a 1Gb plan will be automatically suspended once detected usage reaches 2GB (1GB Data Allowance + 1GB excess usage) within the one billing cycle. Maximum excess usage on any plan per billing cycle is $55 (1Gb x 5.5cts/Gb) Usage notices are emailed when 80%, 90% and 100% of quota is used. If you anticipate a lot of excess usage, we strongly recommend that you contact us ASAP to upgrade your plan to avoid excessive excess charges.
ADDITIONAL CHARGES
SIM (non-refundable)	$13.75
Plan Change Fee	$11
Early Termination Fee if service is cancelled within 12mth contract period	Number of months remaining on contract x $5.50/mth. So if contract commenced February and is cancelled in July, ETF would be 12mths minus 5mths = 7mths x $5.50 = $38.50
SERVICE INFORMATION
• The service is provided via Optus’ 4G/3G/HSDPA or GSM Network which covers 80%+ of the population. • Excess data is charged at 8.8cts/Mb. Data usage includes both downloads and uploads and is calculated per calendar mth. • You will receive notices via email when you've reached 80%, 90% then 100% of your data quota. • A mobile braodband service may adversely affect applications that are sensitive to latency, jitter or packet loss, such as voice or real time video streaming, or those that require high volume continuous file transfers. It is a mobility internet access product and is not intended to be used as a fixed broadband replacement.

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DIAL-UP

Lite Plan	5 hrs	$5.50	Additional hrs @ $3.30/hr
Plan 10	10 hrs	$11	Additional hrs @ $2.20/hr
Plan UL	UNLIMITED hours & data	$24.75
Account Creation Fee		$11

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WEBSITE DESIGN, HOSTING & SEO SERVICES

DOMAIN REGISTRATION Domain Registration & Hosting Application
Registering a Domain Name allows you to have yourbusinessname.com.au Domain registration/renewal costs are: $49/2yrs for all domain extensions (.com.au / .net.au / .com etc) If you require assistance in registering your domain, feel free to contact us. Once you have your own domain name, we can delegate and host it for you to make it live online.
DOMAIN HOSTING All hosting packages include access to website statistics
Set-up Fee (once off) • SOHO Perfect for a small home or office business with average email usage & simple website needs • Business Pick this if you run an Online shop or use emails in a business capacity • Business 2 When business is going great and you want extra space/bandwidth with premium support!	$22 $14.95 $19.95 $26.95
VIRTUAL DOMAINS
yourcompanyname.hwy.com.au This includes an email alias of your choice: alias@yourcompanyname.hwy.com.au.	Setup Fee $22 (once off) Hosting Fee $9.95/mth
WEBSITE DESIGN
Need a shopping cart for your business or need to revamp your existing website? Or are you after something simple - just to get a presence on the net - and don't want to pay big bucks? Give Hwy a call and we’ll discuss your new website design in your language with your goals and business objectives in mind. We pride ourselves on our "No Spin" policy. We keep it simple. No jargon. No hype. Just the facts – in plain English. Call us about a website so we can work out your requirements and provide you with a quote. We guarantee that we'll probably be the best quote you get with an after-support service that's second to none!
SOCIAL NETWORKING & SEO
Facebook pages, Blogs, Twitter, all kinds of social media - whatever you want set up, we can do it for you. Payng an SEO company so your website gets better rankings on Google? You're probably paying too much! Contact Hwy to discuss what we can do for you or set it up so you can manage it yourself.

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All prices are GST inclusive