Highway Internet Services
Standard ADSL Supply Agreement / Terms and Conditions
regarding this agreement.
Please read this Agreement carefully.
The supply of Services under this agreement are provided by Highway Internet
Services ABN: 14 088 130 269 (in this agreement referred to as "our",
"we", "us" or "Highway") Highway may use
third party suppliers and contractors for the supply of services under
By using the Highway network you have indicated your acceptance of all
the terms and conditions referred to in the Agreement.
2. Definitions & Interpretation
"Agreement" means this agreement for the provision of services
by us to you and includes the completed Schedule whether executed contemporaneously
"Charges" means the charges payable by you to us pursuant to
this agreement including but not limited to, access, usage, Default Fees,
interest and consulting fees.
"Default Fees" means all charges, cost and expenses we may incur
in relation to a breach by you of your obligations to us
"Schedule" means the duly completed ADSL - Registration Form
and the Additional Information Required for ADSL connections form.
"Service" means the supply of Asymmetrical Digital Subscriber
Line access as described in this Agreement.
"GST" has the same meaning as described in "A New Tax System
(Goods and Services Tax) Act 1999 and any related legislation.
"Service Commencement Date" means the date that your service
is activated by us as advised by us.
"Application Date" means the date your application is received
by Highway either by online signup, fax or standard mail.
"Supply Period" is any 3 month period as described in section
4 of this Agreement
"Third Party Supplier" means a third party supplier used for
the provision of services provided under this agreement.
3. Term of this agreement
This Agreement commences on the Application Date and will continue until
Services are terminated by either party. If you terminate this Agreement
you will remain liable for all Charges and all other amounts that you
are required to pay under this Agreement.
4. Term of Supply of Service
The Service supply term of this agreement is a fixed 3 months from the
Service Commencement Date, at which time it will automatically renew for
further consecutive fixed 3 month periods until you provide 30 days written
notice requesting termination as provided. A termination notice must be
received at least 31 days before the end of the Supply Period. Termination
cannot be effected prior to the expiration of a Supply Period.
Should the Service be terminated within 6 months from the Service Commencement
Date by any of the following actions:
· Cancellation of the Service at your request
· Re-location of the customer from the installed Service address
· Disconnection or cancellation of the phone line that the Service
is attached to.
You will be liable for an $88.00 termination fee.
Notices under this Agreement may be sent by prepaid ordinary post, facsimile,
or by electronic mail and will be deemed given :-
For ordinary mail, three days after dispatch by express post.
For facsimile or electronic mail, upon acknowledgement of receipt of transmission
by our facsimile equipment or our server respectively.
7. Our Obligations to you
In Accordance with the terms and conditions of this Agreement, we will
use our best endeavours to provide you with a Service to you and to provide
the necessary information to access that Service.
Highway will use its best endeavours to ensure a continuous Service, however
this is not guaranteed.
We will take care of any personal information you provide us, in accordance
with the Privacy Act 2001.
While we will use our best endeavours to ensure the data you transfer
will be received by the intended destination (including electronic mail)
we cannot guarantee that it will reach the intended destination.
We will obtain and hold any necessary licenses required under law.
We will not be responsible for training you in the use of this Service.
8. Your obligations to us
You must provide us with accurate and truthful information in your Service
application and keep us informed of any changes thereto.
You are responsible for all Telecommunications charges required for connecting
to the Service.
You are responsible for providing and maintaining all necessary equipment
for the connection to the Service, including but not limited to a Telstra
telephone line, modem, and computer equipment.
You will be responsible for any collection fees (including legal fees
and any other costs) incurred by us as a result of the collection of outstanding
monies including interest at the rate prescribed by the Supreme Court
Act plus 4% calculated daily and compounded monthly.
You will indemnify us in respect of all costs, damages, loss whatsoever
including any third party claims or costs, howsoever arising from any
default, breach or termination of this Agreement by you.
Should you terminate the Service prior to the expiration of a Supply Period
you will immediately pay to us the Charges that would have been payable
for the relevant Supply Period had the termination not occurred.
You agree that should you terminate your Service during a Supply Period
that you will liable for all Charges that would have been incurred until
the end of the Supply Period.
You agree that we may use a Third Party Supplier for the provision of
You agree that you will not contact any of our Third Party Suppliers for
You agree that if you do contact one of our Third Party Suppliers that
you will be liable for all costs imposed on us by our Third Party Supplier.
You acknowledge that our payment terms are 7 days, should your credit
card not be able to be debited for any reason, you will be considered
9. Service Description
The Service uses Asymmetrical Digital Subscriber Line technology.
Any transmission speeds referred to by us refer to the maximum theoretical
speed achievable with the Service under ideal conditions, and you acknowledge
that actual speeds may be different than the theoretical speeds. Speeds
may vary for reasons which include but are not limited to: Third Party
Supplier network congestion, Third Party Supplier line interference, Internet
Congestion, and errors in the configuration of your equipment.
The Service is provided on an "as is" basis and we cannot guarantee
the provision of the Service to you where the service is reliant on a
Third Party Supplier.
You agree that only equipment certified by us, as listed and updated on
our web site from time to time will be used with the Service.
You agree that any other telephony equipment used on the same line as
the Service must be isolated from interference by the use of an ADSL line
The service is only available as an overlay to existing copper local loop
provided by Telstra. Should you cancel your telephone service provided
by the local loop, the Service will also cease to function.
No service level guarantee is provided for this Service. We will use our
best endeavours to provide timely restoration of service, however no guarantee
The Service is only available on a Telstra copper local loop service.
Additional Telstra service features may interfere with the supply of Service.
These include but are not limited to: Customer Loop Metering, InContact,
Line Hunt, OnRamp, Payphone, Siteline. A complete list is available on
Customers must direct all service and performance enquires to Highway's
Helpdesk, and not to our Third Party Suppliers. Calls regarding the Service
made to Third Party Suppliers will incur a $55 charge to Highway, which
will be invoiced to you by Highway and you agree to pay this fee along
with a $20 handling fee.
Data traveling both to and from the Service will be metered as part of
the included usage and excess usage charges.
Supply of this Service is limited to customers with a valid Credit Card
10. No Liability
Due to limitations provided on us by our Third Party Suppliers, the service
is not guaranteed to work and there is no timeframe for the restoration
of a service should it fail.
The Service can only be provided on a "Qualified Pair" as described
by our Third Party Supplier.
You warrant that the End User to whom Telstra supplies a standard telephone
service is the same End User of this Service.
You acknowledge that the Installation of the Service may cause temporary
disruption to the standard telephone service used in this application.
You agree to release and indemnify Highway and our Third Party Suppliers
for any and all liability arising from the following:
· Disruption in the delivery of your telephone service
· Cancellation of the Service for any reason
· Suspension of the provision of the service to particular Internet
Protocol (IP) addresses.
· Cancellation of, or refusal by our Third Party Supplier to provide
services deemed by our Third Party Supplier to be incompatible with the
provision of ADSL on the analogue line.
11. Interference with the Service
You agree that you will:
· Not interfere with normal operation of the service or any facility,
or make either unsafe.
· Allow any Third Party Supplier or Highway safe access to the
customer premises if required.
· Ensure that our Third Party Supplier or Highway are provided
with sufficient and timely access to the customer premises to enable our
Third Party Supplier or Highway to provide the service.
· If you do not have control or have access to the premises in
with the service is delivered, you must:
· Procure for our Third Party Supplier and Highway all such access
to the premises as may be required.
· Indemnify our Third Party Supplier and Highway against any claim
by the owner or occupier of the service premises, or any other person,
in relation to the entry of those premises.
12. Acceptable Use Policy
You agree not to use your access for illegal purposes and to conduct yourself
in a responsible and considerate manner, and acknowledge that cracking,
hacking, crashing, spamming, transmission or storage of copyright infringing
or any data which would contravene Australian laws relating to the production
and distribution of pornographic material or distribution of virus is
forbidden, as is unauthorised access to system areas and information on
the Highway network or any systems connected to the Highway network
You agree to accept total responsibility for the content of files owned
by you and stored on the Highway network, and also accept total responsibility
for any data transferred or caused to be transferred across the Highway
You agree that you will not send unsolicited bulk commercial e-mail via
You acknowledge that we do not edit or control the content and form of
any information or data accessed through the Service.
You are responsible for maintaining the secrecy and confidentiality of
all access information required by you to access to the Service, and you
agree not to disclose this to any other person.
You must notify us immediately if your username and/or password are lost
or you think that someone may be using them. You will be responsible and
liable for any unauthorized use of the Service.
You acknowledge that by default TCP/IP port number 25 (SMTP) will be blocked
for incoming traffic. You also agree that Highway may block additional
ports should we require so for network security or network efficiency.
13. Technical Support
Our Service includes free technical support for the installation and commissioning
of Service. This support is only provided by Telephone and we are not
able to provide free on site visits. Site visits can be arranged by calling
our Support Desk. Support will only be provided for supported applications
as listed on our web site.
14. Highway IP Address Space
You agree that the IP addresses assigned under this agreement remain the
property of Highway and that these may change from time to time.
15. Governing Law
The agreement will be governed by and construed in accordance with the
law of the state of NSW.
Highway may assign any or all of the rights and obligations on its part
contained herein. You may not assign any of your rights or obligations
You authorise Highway to make enquires as to your credit rating at any
time and to report any delinquencies and any other information concerning
Highway may amend this agreement from time to time, providing 10 days
written notice to you. The amendment will take effect unless you notify
us in writing of your objection. Any renewal in accordance with clause
4 subsequent to any amendment notice given by us will despite any objection
by you will be on the amended terms. This Agreement can only be varied
as provided in this clause or by agreement of both parties.